CalendarBy Khaled Hawari

The Monthly Management Review, Run to an Agenda

A monthly review without an agenda becomes a discussion of whichever number somebody noticed first.

The meeting is part of the reporting product rather than a thing that happens near it. A pack issued into a calendar with no standing review is a document issued into a void, and the way that failure presents is not that people complain. It is that the pack keeps being produced, on time, for a year, and no decision in the company can be traced back to one.

What the review is for is settled in the pack walkthrough. This is the clock it runs on, who speaks to what, and the log that survives between meetings.

The clock

Sixty minutes, in a standing slot, the day after the pack is issued. Times are cumulative minutes from the start.

Minutes Item What happens
0 to 3 Silent read Everybody reads the written page. Nobody speaks, including the person who wrote it
3 to 8 Follow-up log Each open item, its owner, one sentence of status. No discussion here
8 to 18 Cash The forecast window, the trough week, what has changed since the last meeting, and whether last month’s forecast was right
18 to 33 Decisions The items the numbers force. The largest block, deliberately
33 to 45 Open questions Anything the variance work could not explain, each leaving with a name and a date
45 to 55 The standing deep item One part of the finance function, on a published rota
55 to 60 Read back Every item captured this meeting, read aloud with its owner and date, before anybody leaves

The forty minute version, for companies where an hour is not realistic, cuts the deep item entirely and takes the open questions to six minutes, the log to four, cash to eight and the read back to four. What never gets cut is the decisions block and the read back. A review that loses either has become a status update.

The three minutes of silence at the top. People resist this and it works. The alternative to reading the pack aloud is not assuming everybody read it, because some months they did not, and the meeting then spends twenty minutes bringing one person up to speed while everybody else waits. Three minutes of reading in the room, with phones down, costs less than that every single time. It also has a second effect nobody plans for: the room starts the meeting having looked at the same page, which is not otherwise true.

Why the decisions block is twice the size of anything else. Because it is the only block that produces something the company would not have had otherwise. Everything else in the hour is either confirming what people already know or handing out work. If the agenda is running late, the decisions block is the one that must not be compressed, which means the discipline lands on cash and open questions instead.

The standing deep item is the one that stops the back of the pack from going unexamined for years. Publish a twelve month rota at the start of the year, one area per month, and rotate it whether or not anything is wrong: receivables concentration, the vendor master file, the pricing on one line, the definitions appendix, the insurance and lease schedules, the capital plan, the control exception trend, the timing register, the headcount plan, system access and roles, the accuracy of the cash forecast over the past year, and the follow-up log itself. Ten minutes a month is two hours a year, and it means every one of those has been looked at by somebody senior within the last twelve months rather than at the point it becomes a problem.

Who speaks

Item Who speaks Who has to be there
Silent read Nobody Everybody
Follow-up log The chair reads the item, the named owner gives the status The owner of every open item, or their written status in advance
Cash Whoever builds the forecast The person who can authorise a payment decision
Decisions The person proposing speaks first. The person who has to decide speaks last The decision maker. Without them the item rolls, which is a waste of the block
Open questions The person who runs the line, not finance Whoever owns the line in question
Deep item Whoever owns that area Them, plus the chair
Read back Whoever keeps the log Everybody, still in the room

One rule underneath that table does more work than the rest of it. Finance presents what moved. The person who runs the line explains why. When finance explains the operational cause as well, two things happen: the explanation is second hand and often subtly wrong, and the line owner arrives unprepared next month because they have learnt they do not need to be. It is uncomfortable the first two months and then it is simply how the meeting runs.

Attendance is whoever is accountable for the result, the people who run the lines the pack splits by where the company splits by lines, and whoever builds the pack. That is the list. Companies without line managers hold this meeting with two people in the room, and the agenda matters more there rather than less, because two people without one will talk about whatever is currently bothering the more senior of them.

Three things that do not happen in this meeting

Reading pages aloud. The pack went out yesterday. Reading it to people who received it is the most expensive method of distributing a document available to a company.

The first disclosure of bad news. If a figure is going to upset somebody, they hear about it before the meeting, in the pack or in a call. A meeting is a poor place to receive news and a good place to decide what to do about news you have had a day to absorb. A preparer who saves something for the room has confused a reporting function with a dramatic one.

Re-deriving a number. If a figure is disputed, it goes into the log with an owner and a date, and the meeting moves on within thirty seconds. Every review that turns into a reconciliation session loses the decisions block, and it loses it every time, because the arithmetic always takes longer than the person starting it expects.

The follow-up log

The log is the only artifact that persists between meetings, and it lives on the pack rather than in minutes. That placement is the point. Minutes get filed and are read by nobody; the pack gets opened by everybody in the distribution, so an item that has been open for four months is visible to the whole room every month without anybody having to raise it.

Field What goes in it
Reference A number that never changes and is never reused, so an item can be referred to across months
The item A sentence describing what is to happen, not what the problem is. “Decide whether to keep the second vehicle” rather than “vehicle costs”
Raised The meeting it first appeared at
Owner One person, named. Never a department, never two people, never the chair by default
Due A date
Status From a closed set: open, in progress, blocked, closed done, closed not proceeding
Closing note One line, written when it closes, saying what actually happened

The status list is deliberately short and one of its entries is the one that matters.

Closed, not proceeding is a real close. An item carried into a third consecutive meeting goes to the top of the next agenda, and the owner gets one question: is this going to happen. Often the honest answer is no, and it has been no for two months, and nobody wanted to say it because saying it feels like admitting to a failure. It is not. Deciding not to do something is a decision, it belongs in the log with a closing note like any other, and it costs the company nothing except the discomfort of the sentence.

The alternative is what most logs actually look like: four dead items that everybody has stopped reading, sitting alongside three live ones. The dead items teach the room that the log is decorative, and that lesson then applies to the live ones too.

When it cannot be held

The slot does not move. If it has to move, it moves within the same week. A review held three weeks after the pack went out is not a review, it is a history lesson, and the decisions in it have already been made informally by whoever needed to make them.

If the pack is late, the meeting still happens on its slot, and the first agenda item becomes why the pack is late and what is being done about it. That is uncomfortable, which is the correct amount of pressure to put on a close that is slipping.

Who chairs it

Whoever is accountable for the decisions, which is normally the owner or the general manager. Not finance.

Where I am engaged to run the finance function I will chair the review if that is what the company wants, and I would rather not, for a specific reason: a chair who also built the pack is hard to challenge on the pack, and the room quietly stops trying. Building it, writing the commentary, keeping the log and speaking to every number in it is already most of the meeting. The scope of the engagement settles which of those two arrangements applies, and it should be settled explicitly rather than by whoever starts talking first in month one.

What we do not do

We do not run the meeting off a deck built for it. The pack is the document, it was issued the day before, and a separate set of slides is a second version of the numbers with none of the evidence behind it.

We do not let an item leave the room without one named owner and a date. Two owners is no owner, and the read back at minute fifty-five exists to catch exactly that while people are still in their chairs.

And we do not change the agenda because a month was quiet. The order is the same every month, the quiet months take forty minutes instead of sixty, and the value of a fixed sequence is entirely in the months when somebody would rather it were not fixed.

The engagement behind this document: The Reporting Pack We Deliver Every Month.

MoreOther working documents

If this keeps failing in the same place.

A document that has to be re-explained every period is a process problem rather than a documentation problem. That is the point at which handing the function over is cheaper than fixing it again.